Refund and Returns Policy

Refunds, Returns, & Shipping

ALL SALES ARE FINAL

Overview

Thank you for visiting and choosing to shop at Trunk Up Creations. We will do our best to make sure your shopping experience is enjoyable. Crystals are created by mother earth and have natural imperfections which are unavoidable. No two crystals are identical, making each unique even when they have been carved and/or polished. Due to the nature of our products we try our best to accurately display and describe each and every crystal through photos & videos. Clients understand the items may vary slightly due to the uniqueness of each stone, differences in screen coloring and lighting used for photos.

As some find manmade, treated and dyed crystals to be just as beautiful as natural stone, manmade stones such as Opalite and Sandstone will be available for purchase on this site. Also treated crystals such as Citrine (heat treated Amethyst), Aura & Titanium coated crystals will be available for purchase. We will do our best to make sure each description section states if a crystal is manmade, has been dyed or is heat treated.

Returns, Refunds, Exchanges & Cancellations

All sales are final and items must be paid for in full at time of purchase. We do not accept returns or refunds for any items.

We reserve the right to revise and discontinue products at any time. We reserve the right to limit the quantity on any order (you will notified via provided email). Prices and promotions are subject to change without notice.

Once an order has been placed, we do not allow cancellations or exchanges.

If your order was shipped and returned for any reason you will be responsible for the reshipping fee. You will receive an invoice for the shipping fee prior to the package being reshipped.

We apologize for any inconvenience this may cause you.

Shipping

We currently only ship within the United States via USPS and shipping fees are calculated at checkout.

Once payment is received items will be shipped out within 3-7 business days (does not include Saturday & Sunday). During busy seasons and Holidays, items may be shipped out within 7-10 business days (does not include Saturday & Sunday).

All orders will be shipped to the provided shipping address given at check out. Please be sure address given is error-free. We are not responsible for items delivered to wrong address given. Items will not be replaced and refunds will not be given. We apologize in advance for any inconvenience this may cause.

Once shipped a shipping confirmation will be provided via email and shipments may be tracked at that time. Prior to shipping no tracking information can be provided. If an email has not been received please check your Spam folder prior to contacting Trunk Up Creations.

We will not be responsible for any items damaged, broken, delayed, lost or stolen due to USPS. Ownership is transferred at the time of shipment and claims must be submitted to USPS. Please contact your local Post office to file your claim.

Thank you for your understanding.

Sales Taxes

Sales tax is collected on purchased item at checkout.

Need Help?

Contact us at:

customerservice@trunkupcreations.com For any additional questions or concerns you may have.

We are a small business with a small team. We will respond to email regarding questions in reference to your order within 1-3 business days.

Thank you for visiting our site.